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Better Feedback for Better Products

Better Feedback for Better Products

Qualitative research conducted, analyzed, and summarized by AI.

Qualitative research conducted, analyzed,
and summarized by AI.

Qualitative research conducted, analyzed, and summarized by AI.

Get Access

Get Access

Get Access

Useful

140

Very useful

72

Not useful

21

TOP SUGGESTION

Better templates

19

Many people suggest better templates to make getting started easier while...

TOP COMPLAINT

Experience too slow

12

People complain the most about speed, with slow loading times...

What did you think of the new AI feature?

Very useful

Useful

Not useful

What did you think of the new AI feature?

Very useful

Useful

Not useful

What would make it better?

More ready-made templates

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you missing?

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Feedback form

What did you think of the new AI feature?

Very useful

Useful

Not useful

What did you think of the new AI feature?

Very useful

Useful

Not useful

What did you think of the new AI feature?

Very useful

Useful

Not useful

What would make it better?

More ready-made templates

Great suggestion! What templates are you missing?

Type or hold spacebar for

voice reply...

Have you tried Merlin?

Have you tried Merlin?

Product Feedback

Product Feedback

Try it

Try it

Employee Engagement

Employee Engagement

Try it

Try it

Usability Test

Usability Test

Try it

Try it

User Researcher on Demand

User Researcher on Demand

Merlin conducts customer interviews for you and summarizes responses into insightful and actionable reports.

Merlin conducts customer interviews for you and summarizes responses into insightful and actionable reports.

AI Interviews that dig deep

Merlin follows-up based on user responses.

Interesting, can you explain what part of the app is 'broken'?

Interesting, can you explain what part of the app is 'broken'?

Interesting, can you explain what part of the app is 'broken'?

Real-time analysis

Merlin identifies recurring themes in feedback and allows you to measure them.

Human-like conversation

Zero-delay dialog makes Merlin’s AI voice feel like talking to another human.

Enterprise ready

Merlin is compliant with SOC 2 Type II and GDPR (certification pending)

Conversational interviews. Merlin asks questions and personalized follow ups based on previous answers to collect deeper insights.

Digestable summaries. Every session is summarized down to the key highlights to save you hours of work each week.

Automatic tagging. Merlin assigns tags to recurring themes and data types to help you see the big picture at a glance.

Actionable reports. Merlin analyzes interviews in real-time, finding and ranking trends to help you take informed actions.

NEW

Human-like voice mode. Users can switch between text and Merlin's industry-leading AI voice mode at any time.

Connect your stack. Merlin effortlessly integrates with connects to the tools your team already uses.

Analysis on Autopilot

Merlin's analysis engine cuts through thousands of replies to give you an actionable report.

Themes

Merlin groups respones into themes. Each theme has a summary and supporting quotes.

THEME 1

Onboarding improvements

Summary generated by Merlin

THEME 2

Sharing Learnings Internally

Summary generated by Merlin

“Google login did not fetch account avatar”

“Sign in with Apple would have been nice”

“Google login did not fetch account avatar”

“Sign in with Apple would have been nice”

“Sign in with Apple would have been nice”

Themes

Merlin groups respones into themes. Each theme has a summary and supporting quotes.

THEME 1

Onboarding improvements

Summary generated by Merlin

“Google login did not fetch account avatar”

“Sign in with Apple would have been nice”

Ask anything

Interested in something outside of the generated report? Just ask and Merlin will answer.

Can you rank all feedback

bbased on importance?

What are 10 ideas for

to reduce churn?

What was the most common feedback?

How long did the survey take to

complete on average?

What was the question with

the biggest drop off?

Can you rank all feedback

bbased on importance?

What are 3 suggestions

to reduce churn?

What was the most common feedback?

Ask anything ...

Sentiment

Sentiments helps you analyze the bigger picture and discover trends across topics

Sentiment on leadership

Positive

Negative

37%

Sentiment on leadership

Positive

Negative

37%

Personas

Merlin automatically segments your users into key personas. You can slice and dice the data according to those segments

Personas

Merlin automatically segments your users into key personas. You can slice and dice the data according to those segments

🧠

Product Thinker

Product Thinkers are passionate about the craft and will ..

33% MATCH THIS PERSONA

⚡️

Impatient product manager

Driven by tight deadlines and a passion for user-centric design, this individual often juggles mult....

80% MATCH THIS PERSONA

👀

Curious Learners

The "Curious Learners" persona is split into two sub-personas who share a trait of high....

30% MATCH THIS PERSONA

Don’t replace. Integrate.

Don’t replace. Integrate.

Merlin integrates into the tools your team already uses.

Merlin integrates into the tools your team already uses.

Merlin + Zendesk

Meet your users where they are with Zendesk. Let Merlin understand your user's journey and ask deep questions.

Merlin + Snowflake

Sync Merlin's data with Snowflake so all your data is in one place.

Merlin + Zapier

Trigger Zapier Zaps for every completed response so you are always up-to-date.

Merlin + Slack

Run interviews directly in Slack. Get notified when new responses or insights are available instantly.

And many more…

With our open API, we integrate into the products you are already using.

Ready to interview your

first customer with AI?

Ready to interview your

first customer with AI?

Get early access

Get early access